To override the templates shipped within the plugin you should read the following steps:
There are 3 templates files in total
FAQ Archive (admin/views/archive-faq_topic.php)
Single FAQ...
Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form?
A: The user gets the login details by mail automatically. Just like a normal WP user registration, but...